Q: What are your opening hours?
A: Our office hours our 0930 – 1730 Monday to Friday. We will move you at any time!
Q: Are there any restrictions on what can be moved?
A: Yes, we are not insured to move or store flammables.
Q: Do you pack on the move day?
A: Normally we pack and prepare your effects the day before your move, leaving you a few essential items (plates, cups, kettle, bedding etc) for your last night before move day. Can you imagine your furniture being moved at the same time as your precious effects are being packed? It just doesn't mix well!
Q: When do I have to pay?
A: Payment is required in full 7 days prior to your service commencement.
Q: Do you transport pets?
A: Yes, we are able to transport your pets in a safe and secure environment to most worldwide destinations excluding the UK.
Q: Do you offer a part load or single item service?
A: Yes, we are able to do this for most destinations. The more flexible your time scale, the more flexible our costs will be.
Q: How much notice do we need to give you to book our move?
A: Normally 14 days but we will endeavour to help, even if you call on your moving day. It's happened before!
Q: Can you provide me with advice on my move?
A: That's our job. It's normally best for one of our move consultants to visit and discuss your requirements but we are always at the end of the phone or you can send us an email. With a wealth of experience, we are here to help you through every step of the moving process.
Q: Can you provide me with packing materials if I want to pack myself?
A: Yes we can provide everything you need and can provide advice on what is the best way to prepare and pack your effects.
Q: If I buy my boxes from you, will I get a refund on their return?
A: We will happily remove the boxes for you from your new property either on the day of your removal or later on once you have finally unpacked. We do not however offer a refund on boxes.